Our privacy policy.

Last Updated on 12-Dec-2024 

Effective Date 12-Dec-2024 

Hootenanny is committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal data when you use our products and services. "Personal data" refers to any information that can identify you as an individual.

By accessing or using the Service, you agree to the collection and use of your information as outlined in this Policy. If you do not agree, please refrain from using the Service.

About Us

In this Policy, "Hootenanny" or "we/us" refers to Fanclub Ltd, located at Copscap Barn, Eastgate, Hornton, Oxfordshire, United Kingdom. Hootenanny is a trading name of Fanclub Ltd, registered in England and Wales with registration number 13824724. If you have questions about this Policy, please contact us at hello@hootenanny.io.

Information We Collect

Information You Provide to Us:

  • Name

  • Email address

  • Information provided during market research, studies, or surveys, such as:
      - Age
      - Location
      - Other demographic details

Information We Collect Automatically:

  • IP address

  • Browser type and version

  • Operating system

  • Usage data, including interactions with our Service

  • Cookies and similar technologies (see Cookie Policy for details)

Information from Third Parties:

We may receive information about you from third parties, such as analytics providers, social media platforms, or advertising networks, to improve and personalise our services.

How We Use Your Information

  • Service Delivery: To provide and improve our products and services.

  • Marketing and Communication: To keep you informed about our products, services, and updates.

  • Targeted Advertising: To personalise your experience and display relevant advertisements.

  • Research and Development: To enhance our platform and create new features.

  • Legal and Compliance: To comply with applicable laws, enforce agreements, and prevent fraud.

If we wish to use your information for purposes not outlined above, we will seek your explicit consent.

How We Share Your Information

  • Service Providers: We may share information with trusted partners for data processing, analytics, hosting, and customer support.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, court orders, or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We ensure that third parties only use your data for the purposes specified and do not retain it longer than necessary.

Retention of Your Information

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy. This may range from 90 days to 2 years after you terminate your account. Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements. Anonymised data may be stored indefinitely.

Your Rights

  • Access and review your personal data.

  • Request correction or deletion of your personal data.

  • Restrict or object to data processing.

  • Withdraw consent at any time.

  • Request data portability.

  • Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@hootenanny.io. We will respond in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your usage of the Service. For more details, please refer to our Cookie Policy.

Security of Your Information

We implement reasonable security measures to protect your personal data from unauthorised access, use, or disclosure. While we strive to safeguard your information, no system is entirely secure. You use the Service at your own risk.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Privacy Policy

We may update this Policy periodically. Changes will be effective 30 days after posting the revised Policy on the Service. We recommend reviewing this page regularly.

Contact Us

If you have questions, comments, or concerns about this Policy, please contact us:

  • Email: hello@hootenanny.io

  • Mail: Hootenanny (Fanclub Ltd), Copscap Barn, Eastgate, Hornton, Oxfordshire, United Kingdom

If you are located in the EEA, you may lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO) at https://ico.org.uk.